Terms & Conditions
Last Updated: 22 June 2026
Welcome to LongJACK Plus. These Terms & Conditions govern your use of our website, products and services. By accessing this website, browsing our products, placing an order or using any service available on this website, you agree to follow these Terms & Conditions.
Please read this page carefully before using our website or placing an order.
1. About LongJACK Plus
LongJACK Plus offers natural wellness products designed to support daily energy, stamina, vitality and active lifestyle performance.
For any query or support, you can contact us:
Email: info@longjackplus.com
Mobile: +91-9266905204
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
2. Use of Website
By using this website, you agree that:
You will use the website only for lawful purposes.
You will provide accurate and complete information while placing an order.
You will not misuse, damage, hack, copy or interfere with the website.
You will not use our website content, images, logo, product details or design without written permission.
You will not place fraudulent, false or unauthorized orders.
We reserve the right to restrict access, cancel orders or take necessary action if any misuse, suspicious activity or policy violation is found.
3. Product Information
We try to keep all product details, prices, offers, images and descriptions accurate and updated. However, minor differences may occur due to packaging updates, display settings, photography, stock availability or technical errors.
Images shown on the website are for representation only. Actual product packaging, label, color, design or appearance may differ.
Product availability, pricing, discounts and offers may change without prior notice.
4. Wellness Disclaimer
LongJACK Plus products and website content are for general wellness and informational purposes only. They are not intended to diagnose, treat, cure or prevent any disease.
Please consult a qualified healthcare professional before using any wellness product, especially if you have a medical condition, are taking medication, have allergies or are under medical supervision.
Product results may vary from person to person depending on lifestyle, routine, usage, health condition and other individual factors.
5. Orders and Order Acceptance
When you place an order on our website, you agree to provide correct name, mobile number, email address, billing address, shipping address and payment details.
After placing an order, you may receive an order confirmation. Order confirmation does not always mean final acceptance of the order.
We reserve the right to cancel or refuse any order due to:
Incorrect pricing or product information
Product unavailability
Payment failure
Suspicious or fraudulent activity
Incorrect or incomplete shipping details
Service area limitations
Technical or system error
Violation of these Terms & Conditions
If your paid order is cancelled by us, eligible refund will be processed as per our Refund and Cancellation Policy.
6. Pricing and Offers
All prices shown on the website are in Indian Rupees unless mentioned otherwise.
Prices, discounts, offers, combo packs and product availability may change from time to time without prior notice.
If a pricing error is found after order placement, we may contact you for confirmation or cancel the order and process refund where applicable.
7. Payment
We may accept online payment, UPI, debit card, credit card, wallet, net banking, cash on delivery or other available payment methods depending on website settings and service availability.
Payments may be processed through secure third-party payment gateway providers. We do not store complete card, UPI or banking details on our website.
In case of payment failure, duplicate payment or amount deduction without order confirmation, please contact us with payment proof so we can verify and assist.
8. Shipping and Delivery
Orders are shipped to serviceable locations in India through courier or logistics partners.
Estimated delivery timelines may vary depending on location, courier availability, weather, public holidays, operational issues or other external factors.
Customers are responsible for providing complete and correct delivery details. LongJACK Plus will not be responsible for delivery failure or delay caused due to incorrect address, wrong phone number, unavailable recipient, locked premises or refusal to accept delivery.
For complete details, please read our Shipping Policy.
9. Cancellation
Order cancellation is subject to order status.
You may request cancellation before the order is packed or shipped. Once the order has been dispatched, cancellation may not be possible.
If cancellation is approved, refund will be processed as per our Refund and Cancellation Policy.
10. Refunds and Returns
Refunds, replacements or cancellations are handled as per our Refund and Cancellation Policy.
Refund or replacement may be considered in cases such as:
Damaged product received
Wrong product delivered
Missing item in order
Order cancelled before dispatch
Other eligible cases approved by our support team
Customers may be required to share order ID, product images, packaging images and unboxing proof where applicable.
Products once opened, used, damaged after delivery or returned without approval may not be eligible for refund or replacement.
11. Customer Responsibilities
Customers agree to:
Read product information before placing an order
Use products as suggested on the label or website
Consult a healthcare professional if required
Provide accurate contact and delivery details
Check package condition at the time of delivery
Contact support within the required timeline for any issue
LongJACK Plus will not be responsible for issues caused due to misuse, incorrect use, allergic reactions, individual health conditions or failure to follow product instructions.
12. Account and Security
If our website allows account creation, you are responsible for maintaining the confidentiality of your login details.
You agree to notify us if you suspect unauthorized use of your account. We are not responsible for losses caused due to your failure to protect account credentials.
13. Intellectual Property
All website content, including logo, product names, text, graphics, images, icons, layout, design, product descriptions and branding, belongs to LongJACK Plus or its respective owners.
You may not copy, modify, reproduce, distribute, sell or use our content for commercial purposes without written permission.
14. Third-Party Links and Services
Our website may include links to third-party websites or services, including payment gateways, courier tracking pages, analytics platforms or external tools.
We are not responsible for third-party website content, policies, privacy practices, service issues or security. Please review third-party terms and policies before using their services.
15. Limitation of Liability
LongJACK Plus will not be liable for any indirect, incidental, special or consequential loss arising from website use, product use, delayed delivery, third-party service issue, technical error or inability to access the website.
Our maximum liability, if any, will be limited to the amount paid by the customer for the relevant product order.
16. Force Majeure
We will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, courier delays, strikes, government restrictions, technical failures, payment gateway issues, internet outages, pandemics or other unforeseen events.
17. Grievance Redressal
If you have any complaint related to order, payment, delivery, refund, cancellation or website experience, you may contact our support team or raise a grievance.
Email: info@longjackplus.com
Mobile: +91-9266905204
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
For escalation, please refer to our Grievance Redressal page.
18. Changes to Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised “Last Updated” date.
Continued use of the website after updates means you accept the revised Terms & Conditions.
19. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any dispute arising from the use of this website, products or services shall be subject to the applicable courts and authorities in India.
20. Contact Us
For questions related to these Terms & Conditions, please contact us:
LongJACK Plus
Email: info@longjackplus.com
Mobile: +91-9266905204
Website: www.longjackplus.com