LongJACK Plus

Refund and Cancellation Policy

We aim to provide a smooth and reliable shopping experience. Please read this policy carefully before placing an order on our website.

Order Cancellation

Customers can request order cancellation before the order is shipped or dispatched.

Once the order has been shipped, cancellation may not be possible. In such cases, the customer may contact our support team for further assistance.

To request cancellation, please contact us with your order number and registered mobile number or email address.

Return Eligibility

Due to the wellness and personal care nature of our products, returns are accepted only in limited cases.

  • Wrong product delivered.
  • Damaged product received.
  • Defective product received.
  • Missing item from the order.
  • Product received in broken, leaked, or unusable condition.
Return requests must be raised within 48 hours of delivery. Customers may be required to share clear product photos or an unboxing video for verification.

Products Not Eligible for Return

Returns will not be accepted in the following cases:

  • The product has been opened or used.
  • The product seal is broken.
  • The product packaging is damaged by the customer.
  • The return request is raised after 48 hours of delivery.
  • The product was purchased during a clearance sale or special non-returnable offer.
  • The customer ordered the wrong product or pack by mistake.

Refund Process

Once your return request is approved and the product is received or verified by our team, the refund will be processed.

Refunds will be issued to the original payment method wherever applicable. For Cash on Delivery orders, customers may be asked to provide bank or UPI details for refund processing.

Refund processing may take 5 to 7 working days after approval.

Replacement Policy

In case of a damaged, defective, wrong, or missing product issue, we may offer a replacement instead of a refund, depending on product availability,Exchanges/Replacements will be delivered within 7-10 working days.

If the same product is not available, our team may offer an alternative product or refund.

Shipping Charges

Shipping charges, if applicable, are generally non-refundable unless the return is due to a damaged, defective, or wrong product delivered from our side.

Cash on Delivery Orders

For Cash on Delivery orders, customers are requested to accept only genuine orders placed by them. Repeated refusal of COD orders may affect future COD availability.

How to Raise a Refund or Cancellation Request

To raise a request, please contact our support team with the following details:

  • Order ID.
  • Full name.
  • Registered mobile number or email address.
  • Reason for cancellation, return, or refund.
  • Product photos or unboxing video, if applicable.
Email info@longjackplus.com
Phone / WhatsApp +91-9266905204

Important Note

LongJACK Plus reserves the right to approve or reject refund, return, or cancellation requests after reviewing the order details, product condition, and request reason.

This policy applies only to purchases made directly from the LongJACK Plus official website.

Policy Updates

LongJACK Plus may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page. Customers are advised to review this page periodically.

Note: This Refund and Cancellation Policy is written for general website use. Please review it with your business/legal advisor if you need policy wording specific to your payment gateway, logistics partner, product license, or marketplace compliance.