Grievance Redressal

Last Updated: 22 June 2026

At LongJACK Plus, customer satisfaction and trust are important to us. If you have any concern related to your order, payment, delivery, product received, refund, cancellation or website experience, you can contact our support team or raise a grievance through the details provided below.

1. Customer Support

For general queries, order support, delivery updates or product-related assistance, please contact us:

Email: info@longjackplus.com
Mobile: +91-9266905204
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Our team will try to respond to your query as soon as possible during working hours.

2. Grievance Officer Details

If your issue is not resolved through regular customer support, you may raise a grievance with our Grievance Officer.

Grievance Officer Name: [Add Name]
Designation: Grievance Officer
Email: info@longjackplus.com
Mobile: +91-9266905204
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Please update the above details with the correct grievance officer name before publishing this page.

3. How to Raise a Grievance

You can raise a grievance by sending an email to info@longjackplus.com with the subject line:

Grievance Complaint – LongJACK Plus

Please include the following details in your complaint:

• Full name
• Registered mobile number
• Email address
• Order ID, if applicable
• Date of order, if applicable
• Issue type
• Clear description of the complaint
• Photos, screenshots or payment proof, if applicable

Providing complete details will help us review and resolve your issue faster.

4. Complaint Categories

You may contact us for grievances related to:

• Order not delivered
• Delayed shipment
• Wrong product received
• Damaged product received
• Missing item in package
• Payment deducted but order not confirmed
• Refund or cancellation concern
• Website or checkout issue
• Product information concern
• Any other customer support issue

5. Grievance Resolution Timeline

Once we receive your complaint, we will acknowledge the complaint within 48 hours.

We will make reasonable efforts to resolve the grievance within one month from the date of receipt of the complaint.

Resolution time may vary depending on the nature of the complaint, courier investigation, payment gateway verification, documentation required or other operational factors.

6. Information Required for Faster Resolution

For order-related complaints, please keep the following information ready:

• Order ID
• Invoice or payment confirmation
• Product photos
• Package photos
• Unboxing video, if available
• Courier tracking details
• Registered mobile number and email address

For damaged, wrong or missing product concerns, please contact us as soon as possible after delivery.

7. Important Note

LongJACK Plus products and website content are for general wellness and informational purposes only. They are not intended to diagnose, treat, cure or prevent any disease. Product results may vary from person to person.

Grievance redressal is limited to website, order, payment, delivery, refund, cancellation and customer service-related concerns.

8. Escalation

If you are not satisfied with the resolution provided by our support team, you may escalate the matter to the Grievance Officer using the contact details mentioned above.

Please mention your previous complaint reference, order ID and all relevant communication details while escalating the issue.

9. Contact Details

LongJACK Plus
Email: info@longjackplus.com
Mobile: +91-9266905204
Website: www.longjackplus.com